(WSVN) – Losing a pet is hard enough, but a South Florida pet owner says having to keep paying for his dead dog’s health plan makes matters even worse. Karen Hensel of 7 investigation.
It’s never easy to lose a best friend.
In April, Laszlo Ambrus had to say goodbye to his 16-year-old fox terrier.
Laszlo Ambrus, owner of Shuti: “We called him Shuti. It means “Cookie” in Hungarian. “
When Laszlo adopted Shuti, he signed up to an Optimal Wellness Plan from Banfield Pet Hospital.
This is an annual health care package that costs $ 53 per month and can be canceled at any time.
Laszlo Ambrus: “Pretty much covers basic procedures, give us discounts on vaccines and pills. “
When Shuti passed away in April, Laszlo called Banfield’s 800 number to cancel the wellness plan, but there was a problem.
He says no one picked up the phone.
Laszlo Ambrus: “I tried to call them, nobody answered the phone, I tried to send them an e-mail.
Laszlo’s dog died just as the coronavirus forced businesses to close.
He tried to cancel the plan before the next automatic payment in May, but no one responded, so he decided to cancel the credit card.
Laszlo Ambrus: “That’s when they started calling me. I told them the dog died in April. They said, ‘It’s okay,’ which I have to pay for the rest of the year.
Laszlo has been told he will continue to be charged until the plan expires in November.
He has now missed seven months of payments totaling over $ 370 and his account was recently sent to collections.
Laszlo Ambrus: “They actually said ‘Sorry’, but also ‘Sorry, there’s nothing they can do about it.’ I have to pay.”
Banfield’s website states that “Optimum Wellness Agreements can be canceled at any time” unless there is a balance due for unpaid service.
Laszlo says he had no unpaid service.
We contacted Banfield Headquarters to ask why he was still charged.
They told 7News that they would look into the matter, and a few days later we received this email from Laszlo: “They just called to let us know the balance was zero and also canceled the collection. . Thank you.”
Banfield also emailed 7News saying, “As with all of our clients… we work directly with the family if there is a problem. We are glad that we were able to find a mutually acceptable solution… and we sincerely apologize for the inconvenience caused.
Laszlo Ambrus: “He liked to hunt lizards in the garden. He loved apples, the best friend I could have.
Laszlo is still missing Shuti, and despite this issue, he says he would consider redeeming the plane if he ever had a new pet.
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